Shopify changelog

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SMS Support in Shopify Chat

Today we released SMS support in Shopify Chat. If you're using Shopify Chat for live chat on your online store, then customers now have the option to receive a response through SMS instead of waiting for a response in the chat. This way, you can respond to a question even after the customer has left your online store.

SMS support is available for use with customer phone numbers in the United States and Canada. There is no cost to sellers, but messaging and data rates might apply for the customer receiving the SMS message.

Learn more about SMS support in Shopify Chat from the Shopify Help Center.

Product performance insights on the product page

We've made it easier to gain insight into your products' performance. You can now understand how an individual product has been selling over time, what type of customers are buying it, and where traffic is coming from - directly from the product detail page!

Learn more about Product analytics from the Shopify Help Center.

Changes to Instagram feed in Theme Editor

Because Instagram has discontinued its legacy API, if you entered an Instagram access token to the Instagram feed section in the Theme Editor, then the Instagram feed no longer displays images. You can use a third party app to add an Instagram feed to your online store.

We recommend that you remove the Instagram feed from the Theme Editor to prevent display issues in your online store.

This doesn't impact sales channels like the Instagram channel. Instagram feeds installed by third party apps might not be impacted.

Learn how to remove the Instagram feed from the Theme Editor from the Shopify Help Center.

Integrate your identity provider with Shopify in the Plus admin

You can now integrate existing identity providers, enforcing secure authentication on Shopify for users across your entire business. First-party integrations are available for Okta and Azure Active Directory.

This is exclusive to Shopify Plus merchants.

Learn more about SAML integrations in the Shopify Help Center.

Create or edit customers from the gift card issue page

We've just released the ability to create or edit customers from the gift card issue page for all merchants. This will help you save time by creating customers and gift cards in the same place. For example, if your customer says that they accidentally gave you the wrong email address, then you can easily edit the customer's address and resend the gift card.

Learn more about creating or editing customers from the gift card issue page from the Shopify Help Center.

The Google Shopping app is now the Google channel

The Google Shopping app has a new name and a new home base, but the same great features! Find the Google channel in the Sales channels menu of your Shopify admin.

Learn more about Shopify's Google channel from the Shopify Help Center.

Early access for Shopify Ping on Android 🔔

We've released the Android version of Shopify Ping. Ping is a free messaging app that lets merchants chat to customers in real time as they shop. Previously only available on iOS, with this release we have made Ping available to all of Shopify's eligible merchants.

Shopify Ping works with Shopify Chat, Apple Business Chat, and Facebook Messenger. You can save time by managing all of your communications and customer service in one place. This gives your customers a better buying experience and makes it easier for you to make sales and build strong customer relationships.

Learn more about Shopify Ping from the Shopify Help Center.

Introducing Storefront Signage Maker

Let your customers know where they can shop online with a retail storefront sign. The storefront signage maker is an easy way to share with your customers that you are open, available for curbside pickup, delivery, online and more. Choose from a variety of templates and customize it with a personal message.

Create a sign for your storefront today.

Improvements to shipping pages

We've made it easier to use the Shipping profiles page in the Shopify admin with the following updates:
* View your rates separately from carrier and app rates in the rate display table.
* Sort the shipping profile list by carrier name and rate name.
* Load more items on the page so that you can view them all at once.

We've also changed the name of the shipping settings page to Shipping and delivery to reflect additional order delivery methods, including Local delivery.

Learn more about Shipping profiles from the Shopify Help Center.

The new Shopify Plus admin

The new Shopify Plus admin will be released in phases over the next month to all Shopify Plus merchants. The new admin includes four new features, and an improved navigation for your entire organization.

Please note these features are only available to users with Organization access.

  • Overview Ensure your business is running as expected. View and compare your live performance of key business metrics across multiple time periods for all stores in your organization.
  • User Management. Trust the right users with the right tasks. Manage staff across all stores in your organization from one central location.
  • Store Creation. Turn an idea into a new store in 10 seconds. Experiment with new strategies and development environments by creating new stores and copying existing users and pre-installed first party apps from current stores.
  • Organization-level Flow. Save time and effort by automating repetitive tasks in your business. Build and manage Shopify Flow workflows from one central location and then share them with any store in your organization.

Light mode for Shopify POS

You can now switch to the Shopify POS display mode that best suits the environment you sell in.

Go to Settings to choose light mode or dark mode, or just match to your device’s display settings.

Learn more about Shopify POS from the Shopify Help Center.

Tag workflows in Shopify Flow

You can now add tags to workflows in Shopify Flow from the workflow summary page.

Use tags to organize workflows and improve the filtering of the workflows list.

Learn more about Shopify Flow from the Shopify Help Center.

Shopify Mobile iOS 9 support deprecation

As of today, software updates for Shopify Mobile, including new features and bug fixes, will be available only on Apple devices using iOS version 10 or higher.

We want to ensure that you have the best experience using Shopify Mobile including app reliability and access to new features. If possible, update your device to iOS 10 or greater.

Learn how to update your device from Apple support.

Two new operators in Shopify Flow

Two new operators are available for string-based conditions in Shopify Flow:

  • is any of
  • is not any of

If the field that you want to create a condition on is a string, such as order.billingAddress.firstName, then you can check if it's equal (or not equal) to a comma-separated list of strings.

For example:
If you create a condition such as order.billingAddress.firstName is any of "Bob,Michal,mary", the condition branch would go to yes if the order's billing address first name was either Bob, Michal or Mary (case insensitive).

Similarily, is not any of is the negation of is any of. For the example above but using the is not any of operator, if the order's billing address first name was Victoria, then the yes branch would execute.

Learn more about Shopify Flow from the Shopify Help Center.

Local delivery is now available

You can now set up an option for local customers to have their orders delivered. You can choose to have you or your staff deliver orders, or use a third-party delivery service. You can offer delivery within a set distance from your location, or for certain postal codes.

Local deliveries can be fulfilled in the Shopify Admin, using the Shopify POS, and on the Shopify mobile app. Local delivery is compatible with Shop Pay.

Learn more about local delivery in the Shopify Help Center:

Introducing Express, a theme built for your food and beverage business

Express is a free, fast theme that lets businesses take orders online while keeping control of their customers, profits, and brand.

Express includes the following features:

  • A home page layout perfect for one-page stores with minimal content.
  • A menu-inspired design that lets customers focus on ordering, rather than product discovery.
  • A collapsible cart drawer and product modals that make it easy for your customers to build an order.

Express is available in the theme store.

Learn more about Express in the Shopify Help Center.

Introducing tipping options for online orders

Tipping can now be enabled for your online checkout in one click. When tipping is enabled, your customer can choose the option to tip based on a percentage of their total order or a custom amount.

Previously only available through Shopify POS, tipping options for online orders make it easy for customers to show their support for the stores they love.

Learn more about online tipping from the Shopify Help Center.

Tap & Chip Reader with Interac Flash now available in Canada

The Tap & Chip Reader is now available to Canadian sellers! The Retail Kit and Tap & Chip Case are also available.

The Tap & Chip Reader accepts Visa, Mastercard, American Express, Google Pay, Apple Pay, and for the first time ever - contactless Interac Flash transactions. Transaction fees apply. With the Tap & Chip Reader and Retail Kit, Canadian sellers can use the all-new Shopify POS, integrated payments, and award-winning hardware.

Learn more about the Tap & Chip Reader from the Shopify Help Center.

Shopify Shipping available in Australia 🇦🇺

Merchants in Australia can now purchase discounted shipping labels from Sendle directly through Shopify.

Get up to 33% off Sendle costs, free parcel pickups, and $300 of cover against loss on every shipment. There are no additional subscription fees and no special equipment is required.

You create a shipping label from an order page, choose a parcel collection method, and print your discounted label from a desktop printer. Customs forms for international orders and parcel tracking are also built-in.

Even better: Every Sendle shipment is 100% carbon-neutral.

Learn more about Shopify Shipping in Australia from the Shopify Help Center.

Fulfill products more efficiently with the redesigned Orders list

To get orders out the door quickly, you need the right information at your fingertips.

The Orders list page helps you prioritize fulfillment workflows more effectively by providing relevant information at-a-glance. This includes customer details, order items, delivery method, order notes, and tags.

Learn more about searching for and filtering orders from the Shopify Help Center.

Share a gift card for local customers on Facebook

To help retail stores during COVID-19, Facebook is promoting gift cards from retail stores to local customers.

Gift card listings appear on Facebook mobile for customers located within 5 miles of your retail store. Customers can click the listing to buy a gift card from your online store.

Learn more about [sharing gift cards on Facebook](https://help.shopify.com/manual/products/gift-card-products/add-update-gift-card-products#facebook from the Shopify Help Center.

Change in tax override behaviour

Update: We're changing the way tax overrides work with smart collections.

Previously, you could create tax overrides with smart collections. Now these will be restricted to manual collections. We're doing this because we want to make sure there are no unexpected surprises with your tax settings.

Learn more about tax overrides from the Shopify Help Center.

Collaborate with your team on product pages

Remote collaboration is more important than ever before. Page activity is a new feature that gives you the ability to see who else is working on the same product as you. Avoid losing work; if someone is editing or saving changes to a product page, then anyone else viewing that page will be notified.

This feature is only available to stores on a Plus plan. Learn more about page activity from the Shopify Help Center.

Inventory reports now include costs

Inventory can be one of the biggest expenses for a business. To help you keep track of this expense, view product costs for the Month-end inventory snapshot in your Shopify reports. See the total value of the inventory that you have on a monthly basis to use for your business accounting.

Learn more about inventory reports from the Shopify Help Center.

Add an image to variants on mobile

It's faster and more convenient to add an image to a variant! You can now add an image to an existing variant from the Shopify mobile app.

Learn more about adding images to variants from the Shopify Help Center.

New Terms of Service for gift cards

We are pleased to offer you the opportunity to participate in and use our Gift Card Services, made available to you based on our terms of service.

Read the full gift card terms of service.

All-new Shopify POS is now available for iOS

Shopify POS has been rebuilt and redesigned.

Explore new features like local pickup, ship to home, daily sales analytics, staff permissions, and more. If you're already using Shopify POS, then you can upgrade from the Store tab in the Shopify POS app. You can switch back at any time.

Learn more about the all-new Shopify POS from the Shopify Help Center.

Local pickup for orders

Local pickup is now available to all stores with fewer than 20 locations.

Offer local pickup during checkout as an alternative to shipping. You can fulfill orders that use local pickup from Shopify, the Shopify mobile app, or Shopify POS.

Learn more about local pickup from the Shopify Help Center.

Event duplication for Launchpad

Now Shopify Plus stores that have Launchpad installed can duplicate an existing event with a single click.

Event duplication makes it easier to create similar events and then edit details so you don't have to set up everything from scratch.

Learn more about Launchpad from the Shopify Help Center.

Shopify Payments available in Austria

Shopify Payments is now available for merchants in Austria!

Accept credit cards, Klarna payments, and eps überweisung on your store through Shopify's integrated payments system. Use features like payout and chargeback management and accelerated checkouts such as Apple Pay and Shop Pay. You can also sell in 133 currencies while getting paid in Euros.

Learn more about Shopify Payments from the Shopify Help Center.

Arrive is now Shop!

Shopify's delivery tracking app has a new name and an improved set of features. Now known as Shop, the app is an online shopping assistant helping customers and merchants alike.

Today, Shop goes beyond tracking to help customers shop better. It helps shoppers find and support local businesses, makes browsing recommendations and deals from your store easy, and provides seamless checkout across Shopify with Shop Pay. The best part? It's free.

There is no action required for stores that already have the Arrive opt-in enabled on the order status page.

Learn more about how Shop can drive customer traffic back to your store from the Shopify Help Center.

Have more control when you duplicate products

In addition to having the option to copy images when you duplicate products, you also now have the option to copy SKUs, barcodes, and inventory quantities.

You can also hide the duplicated product on all channels and apps when you create it. This gives you a chance to edit the product details before it's live in your store!

Learn more about duplicating products from the Shopify Help Center.

Eligible stores can now list their products for free on the Google Shopping tab

Products synced to Google Merchant Center using Shopify's Google Shopping app can appear in relevant Google Shopping tab search results for free. This feature is available to eligible stores selling in the United States and Google is planning for global availability by the end of 2020.

Learn more about free listings on the Google Shopping tab at the Shopify Help Center.

Mark orders as fulfilled with Japanese carriers in Japan 🇯🇵

Save time fulfilling orders! If you are a seller in Japan, you can now mark orders as fulfilled with the following Japanese carriers from the order fulfillment page:

  • Ecohai
  • Meitetsu Transportation
  • Daiichi Freight System
  • Seino Super Express

Orders automatically include the correct tracking URL, so you don't need to find and enter the tracking URL every time an order is fulfilled.

Learn more about adding a tracking number while fulfilling an order from the Shopify Help Center.

Now it's easier to sort and filter your list of gift cards

Gift cards can now be sorted by creation date, customer, gift code, balance, and expiration date. New filters include the method used to create the gift card and an expiration date range.

Learn more about managing gift cards from the Shopify Help Center.

Changes to your Marketing overview 📣

Your Marketing overview now uses industry standard language to describe marketing campaign creation in a familiar way. Click Create campaign to create activities like Facebook ads for a set time frame.

As a result, marketing automations like Google Smart Shopping campaigns can now be created and managed from the Automations page.

These changes appear in Shopify, and will be updated in the Shopify mobile app on Monday April 27.

Learn more about setting up marketing in Shopify from the Shopify Help Center.

Offset your store's shipping emissions with Offset (by Shopify)!

We released Offset (by Shopify) in the Shopify App Store on Earth Day, April 22, for all Shopify stores. Offset (by Shopify) calculates the cost to neutralize your shipping emissions that contribute to climate change.

Every month, Offset calculates the total emissions generated by shipped orders and your monthly cost to offset the emissions. The cost is low, and your payments go towards forest protection initiatives. Charges appear on your monthly Shopify bill, and you can opt out at any time.

Learn more about Offset (by Shopify) from the Shopify Help Center.

Upload an image for sharing your online store

You can now upload an image to use when you share a link on social media in your online store preferences. The image you upload to your online store preferences is used on the social media platform when no other image can be found within your theme.

Learn more about uploading an image when sharing your online store from the Shopify Help Center.

Simple, clear, and accurate US sales tax setup

Collecting sales taxes in the United States 🇺🇸 has gotten easier. Tell Shopify where you’re registered for sales taxes, and Shopify automatically determines the tax to collect on orders.

The following details apply to this update:
- Rounding on orders is now at the line level.
- Adding a location no longer automatically turns on tax collection for the state where the location is located.
- Tax overrides are applicable at a state level only, allowing you to easily exempt products that shouldn’t be taxed.
- Add registrations for states where you don’t have a location but where you have an economic nexus.
- Select between destination and hybrid origin sales tax in California.

This feature is available to most merchants selling within the United States. Learn more about US Tax Registrations from the Shopify Help Center.

Billing payment methods redesign

Manage your payment methods from one central place in a redesigned list of billing payment methods. In addition to a more streamlined design, your primary method of payment now has a Primary indicator, unless you're using Pay with Balance.

Learn more about updating your billing information from the Shopify Help Center.

New filtering options are available from the Products page

Searching your products is easier with the following new and improved filter options:

  • Click the new Sort button to rearrange the order of your products.
  • Access popular filters, like Availability and Product vendor, from the Products page with one click.
  • Use new sorting options to sort by product creation date and sort by the last time a product was updated.

Learn more about filtering products from the Shopify Help Center.

Product filtering and saved searches now available on mobile

Filter your products from the Shopify app for iOS and Android to find exactly what you’re looking for. You can now also access the saved searches that you create in Shopify from the Shopify app.

Learn more about filtering products from the Shopify Help Center.

New and improved Customers page

Use new filters on the Customers page to quickly find the customer records that you're looking for.

Sort customers based on the date that they were added to your store, filter by account status, and view a customer count that reflects the number of customers that meet filter criteria.

Learn more about sorting and filtering your customer list from the Shopify Help Center

Now it's faster to complete some actions on orders

When you're using a bulk action to make changes to several orders at once, you can do more with fewer clicks. You can access the following popular actions by clicking dedicated buttons directly from the orders list:

  • create shipping labels
  • capture payments
  • fulfill labels

Learn more about managing orders from the Shopify Help Center.

Video & 3D product media

In addition to images, videos and 3D models can now be added to products on the product details page. Support for these media types opens up new opportunities for you to show off your products in your online store: in action with a video, from every angle with a 3D model, and at real-world scale on iOS and Android devices using augmented reality (AR).

You need to update your online store theme to display videos and 3D models correctly to customers. Learn more about updating your theme from the Shopify developer site.

Learn more about using Video & 3D for Products from the Shopify Help Center.

Export an individual bill

You can now export a CSV for the details of an individual bill from the invoice details in Shopify. You can find a list of your invoices in your billing history.

Learn more about exporting a bill from the Shopify Help Center.

Sell in 133 currencies with Shopify Payments

Selling in multiple currencies with Shopify Payments now supports 133 global currencies, so that you can have more options for expanding your business.

When you sell in multiple currencies with Shopify Payments, your prices are automatically converted to a customer's local currency and rounded up to give online store visitors a localized experience. In addition, you can also choose to disable rounding rules.

Learn more about selling in multiple currencies from the Shopify Help Center.

You can no longer use Facebook Messenger with Kit

Due to new limitations imposed by Facebook, Kit can no longer start a conversation with you through Facebook Messenger. If you are a Kit user and you are communicating with Kit by using Messenger, then you won't recieve messages from Kit unless you start a conversation. You can still start a conversation by saying "Hi Kit" on Messenger, but Kit can't message you unless there is an active conversation thread in the last 24 hours.

If you are using Kit through Messenger, then please do one of the following as soon as possible to keep working with Kit:

Learn more about ways to talk to Kit from the Shopify Help Center.

Pay for recurring charges with Shopify balance

Don't wait for payouts to pay for things on Shopify!

You can now use your Shopify balance to pay for recurring payments like monthly Shopify bills, threshold-based bills, shipping labels, and domains.

This is available to sellers based in the United States 🇺🇸with enough funds in Shopify balance to cover the bill that you want to pay.

When opening a new store, you can enable Shopify balance during onboarding. For existing stores, you can enable Shopify balance from your billing settings.

Learn more about how to pay with Shopify balance from the Shopify Help Center.

Shopify Pay is now Shop Pay

Shopify Pay, an accelerated checkout that lets customers save their shipping and billing information so that they can check out faster from Shopify stores, now has a new name: Shop Pay. This is a part of our ongoing effort to offer the best online shopping experiences for your customers.

There is no action required and there are no changes to the product at this time. Stores with Shop Pay enabled will continue to benefit from increased conversion rates for returning customers.

Learn more about Shop Pay from the Shopify Help Center.

Recommend a local currency and language to online store visitor

The new Geolocation app uses an online store visitor's IP address and browser language to recommend the right experience for them. You can also use the app to customize how these recommendations are displayed.

This feature is available for merchants who use multi-currency for Shopify Payments or sell in multiple languages.

Learn more about the Geolocation app from the Shopify Help Center.

Order editing is now available for Plus stores

Order editing enables you to make changes to existing orders within Shopify. Use order editing to provide a better customer experience by accommodating customer requests, even after an order is paid.

Order editing is available on Shopify Plus and all other store plans.

Learn more about order editing from the Shopify Help Center.

Check your store’s status on the updated Shopify status page

With over a million stores on Shopify, it’s rare that an incident impacts everyone. That’s why a single status page isn’t always able to answer the question, “Is my store affected?”

Now, you can view a status page that's specific to your store at shopifystatus.com. Find the information that you need to make key business decisions based on what’s happening with your store.

To view the store-specific status page, you need to be using single sign-on, to log into your Shopify account. Single sign-on is available for all Shopify accounts.

As part of this update, status subscription options (SMS alerts and RSS feed) have been removed.

Predictive search in the latest version of Debut

If your online store uses Shopify's free Debut theme, then customers who search for products in your store search can find them faster now with predictive search.

Predictive search shows matching products to customers immediately as they start entering search queries, and lets them easily view the related product pages by selecting items from the search menu.

This feature is automatically enabled in the latest version of Debut, now available in the Theme Store. Learn more about Debut theme features from the Shopify Help Center.

Preview and upgrade your customized checkout

If you're on the Shopify Plus plan and use a customized checkout, then an upgrade is available.

Upgrade your checkout to access new features, security updates, and accessibility improvements. You can preview the changes to make sure your customized checkout template works with the upgrade.

You have from January 20 to February 20, 2020 to preview, upgrade, and make necessary changes to your checkout. After this date, you will be automatically upgraded to the new checkout version.

To learn more about the upgrade and for a full list of changes, read the guide in the Shopify Help Center.

Captcha now required to create customer accounts

Customers who create customer accounts on your online store now complete a captcha (most frequently encountered as a "I am not a robot" checkbox). This step helps to ensure accurate account creation.

This change doesn't automatically affect Plus stores, but if you're a Plus merchant you can request it.

Shopify Payments available in Sweden

Shopify Payments is now available for merchants in Sweden! 🇸🇪

Accept both credit card and Klarna payments on your store through Shopify's integrated payments system. Use features like payout and chargeback management and accelerated checkouts such as Apple Pay and Shopify Pay. You can also sell in multiple currencies while getting paid in either Euros or Swedish kronor.

Learn more about Shopify Payments in Sweden.

Australian customers can opt in to Arrive from your order status page

If the Arrive opt-in for the order status page is enabled for your store, then your Australian customers can now see the option to use Arrive for order tracking on iOS and Android devices.

Learn more about enabling the Arrive opt-in for your order status page from the Shopify Help Center.

VAT charged in South Africa

Shopify is now required to charge value-added tax (VAT) in South Africa.

Stores located in South Africa will see VAT applied to their Shopify bills beginning in January 2020. As part of this change stores in South Africa will be able to provide a VAT number to Shopify, or else indicate that they do not have a VAT number.

Learn more about South African VAT from the Shopify Help Center.

Abandoned checkout emails for Buy Button

You can now recover abandoned checkouts that customers start through Buy Buttons. For stores using the Buy Button channel, abandoned checkout emails will automatically send to customers who don't complete a checkout using the Buy Button.

Learn more about abandoned checkout emails from the Shopify Help Center.

Mark orders as fulfilled through Japanese carriers in Japan 🇯🇵

Save time fulfilling orders! If you are a seller in Japan, you can now mark orders as fulfilled with the following Japanese carriers from the order fulfillment page:

  • Seino Transportation
  • Nippon Express 
  • Fukuyama Transportation

Orders automatically include the correct tracking URL, so you don't need to find and enter the tracking URL every time an order is fulfilled.

Learn more about adding a tracking number while fulfilling an order from the Shopify Help Center.

Improved support for selling in multiple languages with third party apps

Sell in multiple languages more easily when using a compatible third party translation app. You can now preview translations and publish languages from a new Store languages settings page. After you publish a language to your online store, Shopify creates separate URLs for that language (like example.com in English and example.com/fr in French) and manages SEO tags to make sure Google directs customers to the right version of your store. Customers get a consistent language experience from online store and checkout to notifications.

To use these features, your store needs to use a compatible translation apps. You might need to contact the app's developer to get upgraded to a new version, and you might need to update your store's theme before the new multi-language capabilities work.

Learn more about selling in multiple languages from the Shopify Help Center.

Mark orders as fulfilled through Deutsche Post in Germany 🇩🇪

Now sellers in Germany can mark their orders as fulfilled with Deutsche Post from the order fulfillment page! This will save time by automatically using the correct tracking URL, so you don't need to find and enter the tracking URL every time an order is fulfilled.

To use the tracking URL translated in German, select the shipping carrier Deutsche Post (DE). To use the tracking URL translated in English, select the shipping carrier Deutsche Post (EN).

Learn more about adding a tracking number while fulfilling an order from the Shopify Help Center.

Post to your Facebook Page through Shopify Marketing

After you set up the Facebook Marketing app, you can now post to your Facebook Page from Shopify. Posting to your Facebook Page is free, and it can help you to engage with your existing Facebook audience and turn that engagement into visits to your online store.

Learn more about setting up the Facebook Marketing appand creating Facebook Page posts in Shopify
from the Shopify Help Center.

Set availability hours and automatic greeting messages in Shopify Ping

In the latest version of Shopify Ping, you can set availability hours for when your store is available to chat. You can also write custom messages that automatically greet your customers and that change based on whether your store is available to chat or away.

Learn more about setting chat availability hours and customizing your greeting messages in Shopify Ping from the Shopify Help Center.

Buy Button now supports checkout in same tab

Now, you can set up your Buy Buttons so that the checkout will appear in the same browser window when a customer clicks the button, instead of opening up in a new window!

Learn more about creating Buy Buttons from the Shopify Help Center.

Customers using Shopify Pay can choose a payment method other than a credit card

Shopify Pay’s one-step checkout now allows customers to choose a payment method other than a credit card when checking out from a store with other payment options available.

Your customers can click Use a different payment method in the Payment drop-down in Shopify Pay to select from the full list of payment methods that you offer, including payment methods like AfterPay, Affirm, or Cash on Delivery. This makes the Shopify Pay checkout process even more convenient and flexible for your customers.

Learn more about Shopify Pay from the Shopify Help Center.

GST charged in Singapore

Shopify is now required to charge goods and services tax (GST) in Singapore. Stores located in Singapore will see GST applied to their Shopify bills beginning in December 2019.

Learn more about Singapore GST from the Shopify Help Center.

Add your custom branding to Apple Business Chat

Customize Apple Business Chat so that customers chatting with you in Messages will see an avatar, logo, and header color that match your brand. This will build trust with customers who contact you through Business Chat.

Apple Business Chat customization is available for all users.

Learn more about Apple Business Chat from the Shopify Help Center.

Edit existing orders in Shopify

With order editing, you can now make changes to an order without using workarounds, saving you time and effort. Fulfill customer requests more easily, even after an order has been paid. Have more control over order details by using the following features:

  • Add new items or custom items to an order.
  • Remove existing items from an order and restock them to your store's inventory.
  • Adjust the quantity of an item in an order.
  • Send invoices to customers when the order total increases.
  • Send order change notifications to customers.
  • View accurate reporting about orders with changes.
  • Choose the staff members who can edit orders by using staff permissions.

This feature is not yet available for all stores. Learn more about order editing from the Shopify Help Center.

Marketing automations in Shopify

Organize, manage and measure your marketing efforts more easily in Shopify with new sections in Shopify Marketing:

  • Overview - View a summary of all your marketing efforts and performance metrics.
  • Campaigns -Create a marketing campaign, and group marketing activities together to work toward a specific objective. Campaigns are published within a set timeframe, so they're best for specific goals or events, for example advertising for a promotion or a season.
  • Automations - Create marketing automations including Google Smart Shopping Campaigns. Automations are best for building a customer base and improving online store traffic on an ongoing basis. You can use automations to capture new store visitors, improve online store conversions, and market to existing store visitors.

As a part of this update, you can now measure the performance of Shopify's abandoned checkout service from the Automations page. The report contains attributed sessions and sales metrics.

Learn more about Marketing in Shopify from the Shopify Help Center, or install apps that work with Shopify Marketing from the Shopify App store.

Add product or location specific shipping rates with shipping profiles

Introducing shipping profiles, a new way to customize shipping settings for specific products and locations. Assign different rates depending on what you sell, where you ship from, and your customer’s location to optimize your checkout experience.

Some uses for shipping profiles could include:

  • You sell fragile or bulky items and want to cover the cost of extra packaging, handling, or insurance.
  • You ship from multiple locations and want to ship from the one that’s closest to your customer.
  • You work with multiple vendors and want to charge different rates based on where the product is shipping from.
  • You ship some products with specific mail classes (for example, you sell books using USPS media mail).

Learn more about shipping profiles from the Shopify Help Center.

Get insights about your online store traffic from the Marketing page in Shopify

You can now see insights about your online store traffic from the Marketing page in Shopify, so you can make more informed marketing decisions! Find data to help you answer the following questions:

  • Which referrers drive the most traffic to your online store?
  • Which geographic locations does your online store traffic come from?
  • Which online sources bring traffic that converts to sales at the highest rates?

To access these insights, tap on Online store sessions on the Marketing page. To see more detailed information, click View report in the traffic insights.

Learn more about Measuring marketing performance from the Shopify Help Center.

Shopify Ping v2.0

Shopify Ping 2.0 is now available in the Apple App Store. Here's what's new in the latest version:

  • Ping is now available for the iPad! 💥
  • You can now create saved replies to speed up your response time in conversations with customers.
  • We've improved the experience of managing the apps that work with Ping to make it easier to set up and use new apps.

Learn more about Ping from the Shopify Help Center.

New customizations introduced to storefront search

  • You can set up your store search to work with words that don't have a complete ending. For example, if a customer searches for sno, then the search returns results that include the incomplete word like snow goggles and snowboard. To set this up, you add a prefix on the last term to enable partial word matches with the prefix parameter. This is only available to merchants who have their store’s locale set to English.
  • Out of stock products will now be shown last on the search results page. There are options to hide out of stock products completely, or show them together with available products.

These customizations can be done through liquid and tutorials are available for reference in our Shopify Help Center.

Updates to the Buy Button channel

To better help you create Buy Buttons and checkout links for your website or blog, we've made the following updates the the Buy Button channel:

  • It's easier to customize your Buy Buttons - we reorganized the appearance of your settings based on user feedback.
  • It's faster to create checkout links, which can now be done from the Product details page under More Actions when you have the Buy Button channel installed.
  • You can add order notes to your shopping cart so you can collect special insturctions from customers on how to prepare and deliver an order.
  • You can more easily preview your Buy Buttons with the new full-screen app.
  • Customers now see discounts in the cart so they can see their total cost before checkout.

Install the Buy Button channel, or learn more about the Buy Button channel from the Shopify Help Center.

Set a purchase amount for Buy X Get Y discounts

Setting a purchase amount for Buy X Get Y discounts helps you create promotions like “Spend $100, get a free gift,” or “Spend $200 on skincare, get 50% off a water bottle.” You can set up these promotions as an automatic discount or a discount code.

Learn more about creating discounts from the Shopify Help Center.

Buy .de domains from Shopify 🇩🇪

New for sellers in Germany - you can now buy .de domains from Shopify.

Learn more about buying a domain from Shopify on the Shopify Help Center.

Visual improvements to product and variant details

As part of keeping Shopify's framework running on the latest and greatest technology, we have made significant behind the scenes changes to the product details and variant details pages.

Although the function remains the same, you'll notice some visual improvements on these pages that have been made to fit with Shopify's Polaris design system.

The following improvements are included:

  • Updated styles for better accessibility on the Images, Variants, Product availability, and Organization sections of the product details page.
  • New drag and drop areas for product and variant images, so that you can more easily add valid images.
  • Repositioned menu items for better accessibility in the Variants section and variant details page.

Learn more about product images from the Shopify Help Center.

Parcel insurance for Shopify Shipping shipments

When you ship from the United States using Shopify Shipping, you can now add parcel insurance for your domestic and international shipments through Shipsurance. 📦

When you purchase a USPS, UPS, or DHL Express shipping label on Shopify you can insure the package for up to $5,000 against loss or damage. Some restrictions apply.

Learn more about Shipsurance parcel insurance on Shopify from the Shopify Help Center.

Improvements to Shopify Pay

Shopify’s fastest way to check out just got even more features!

Customers with Shopify Pay can now use the following features in the convenient one-step checkout:

  • Add and edit up to 3 saved credit cards
  • Choose between multiple available billing addresses, or add your own

These new features are automatically available for all stores with Shopify Pay enabled.

Learn more about Shopify Pay and your business from pay.shopify.com and learn how to enable Shopify Pay in your checkout from the Shopify Help Center.

Shopify Payments available in Italy

Accept credit card payments with Shopify Payments—now available in Italy! 🇮🇹

Stores in Italy can use Shopify Payments for payment processing with features like payout and chargeback management as well as accelerated checkouts such as Apple Pay and Shopify Pay.

Learn more about Shopify Payments in Italy.

Create customized orders to share in customer conversations with Shopify Ping v1.7

In the latest version of Shopify Ping, you'll find big improvements to the way you create new orders for customers in conversations. Now you can add mulitple products to the order, add a discount, and add a special shipping rate. Set up the order and share it right in the conversation so the customer can check out with just a few clicks.

Learn more about sending orders in Shopify Ping from the Shopify Help Center.

Buy shipping labels faster!

If you use Shopify Shipping, then you can now buy shipping labels more quickly thanks to some improvements we've made. The shipping label purchase page has been rebuilt using React components and is now much faster.

Learn more about buying shipping labels with Shopify Shipping from the Shopify Help Center.

New customer tag limit

In your Shopify admin, a saved customer now has a limit of 250 tags on the details page. This limit was added to improve the performance of your Shopify store, and applies whether a tag is created manually or automatically by an app.

A customer that already includes more than 250 tags keeps the existing tags, but no more tags can be added to that customer until it has fewer than 250 tags. You can delete tags from the customer details page.

Learn more about managing customers in Shopify from the Shopify Help Center.

Customize your greeting message and widget color for Shopify Chat

You can now customize Shopify Chat for your online store!

Choose a color to customize the look of your chat button and chat window, and write a custom welcome message that visitors will see when they start a conversation with you. These two new features can help you to provide a more branded, personalized chat experience for visitors to your store.

Learn more about Shopify Chat from the Shopify Help Center.

Changes to shipping delivery notifications

The "Shipment out for delivery" and "Shipment delivered" customer notification emails can now be disabled from your Shopify admin.

In addition, we have made a small update to include available tracking information, such as tracking number and carrier, in plain text on all shipping notifications.

Learn more about disabling a notification from the Shopify Help Center.

New inventory reports

We're launching a set of reports to help you control your inventory. The new inventory reports can help you to make decisions about ordering and transferring stock.

You can access the three new inventory reports from the Reports section of Shopify.

Learn more about inventory reports from the Shopify Help Center.

Retry failed bill payments manually from Shopify

If your bill payment fails, then you no longer need to wait for Shopify to automatically retry the payment. Instead, you can now go to the bill in Shopify and click Pay bill to manually send a payment.

Learn more about your Shopify bill from the Shopify Help Center.

The Shopify Chat widget is available in your store language

If you have Shopify Chat installed on your online store, then the chat widget now automatically appears in the same language as your online store theme for all supported languages. This means that the welcome message, send button, and all other text built-in to the widget match the rest of your store, so customers browsing your store get a more consistent experience!

Learn more about setting up Shopify Chat from the Shopify Help Center.

Customers can send you images through Apple Business Chat 🖼️

When you have Apple Business Chat enabled on your store, customers can now send you images through Messages. You see images and can read and respond to customer messages from Shopify Ping.

This is an easy way for your customers to send you a picture of a damaged item, for example, or an image of a product they are looking for on your store.

Learn more about using Apple Business Chat with Shopify Ping from the Shopify Help Center.

Customer tax exemptions for Canada 🇨🇦

Sometimes, customers don't have to pay sales taxes. We're making it easier to handle this on your store, with new tax exemption options for Canada.

This feature adds exemption types (like status card, or reseller) to your store, so that you can charge and report the correct taxes for your exempt customers.

Tax exemption options are available for stores that use the new Canadian taxes feature and sell to customers in Canada.

Learn more about customer tax exemptions for Canada from the Shopify Help Center.

Pay your Shopify bill with PayPal!

Good news - when it's time to pay your Shopify bill, use a payment method you know and trust by paying with PayPal. You can link PayPal to a payment method of your choice, and then use PayPal to pay your Shopify bill.

This option is available to merchants outside the United States.

Learn more about using PayPal as your bill payment method from the Shopify Help Center.

Improvements to express checkout on cart

Your customers can enjoy a more seamless express checkout experience from your store's cart page. We've made some minor improvements to the express checkout buttons on the cart page, including performance improvements and more consistent button sizes.

Supported themes automatically receive this update.

Learn more about customizing the location of express checkout buttons on the cart or checkout from the Shopify Help Center.

Typo tolerance in storefront search ⌨️

We’re making sure your customers can find the products they’re searching for, even if their search has typos!

With typo tolerance, results that differ from the search term by 1 letter or that have 2 letters in a different order still display. The first 4 letters of a search term need to match before typo tolerance works.

Typo tolerance is available for stores with the theme language set to English.

Learn more about searching your store from the Shopify Help Center.

Announcing Shopify Chat 💬

Connect with your customers and help them find products they'll love.

After you set up Shopify Chat, customers can start a conversation with you from any page of your online store. You read and respond to messages on your iOS device in Shopify Ping. In your conversations with customers, you can also share products and discount codes, and send draft orders to help a customer check out quickly.

Shopify Chat is available to all online store visitors. Customers browsing your store can click a button to start a chat with you in the browser window.

Learn more about Shopify Chat from the Shopify Help Center.

Multi-currency available for all stores using Shopify Payments

Let your customers shop in their local currency, and they will be more likely to place an order.

When you use Shopify Payments, you can now sell in up to 10 currencies and get paid in your local currency from a single store. After you add a currency selector, international customers can shop and check out in their local currency.

This feature is available for all stores using Shopify Payments.

Learn more about selling in multiple currencies from the Shopify Help Center.

Pay for one-time purchases with your Shopify Payments balance

If you're in the United States, you can use your Shopify Payments balance to pay for themes and one-time app purchases. Your Shopify Payments balance needs to be high enough to pay for the transaction before you see the option.

Learn more about Shopify Payments from the Shopify Help Center.

Filter products by collection

Now you can filter the list of products in the admin by collection. Quickly view all of the products in a collection right from the Products page.

When the collection filter is applied to your product list, you can't search, add other filters, or sort by inventory. If you have other filters or a search applied to your product list, then the collection filter will be unavailable.

Learn more about filtering your products from the Shopify Help Center.

New look for storefront search URLs 🕶️

We’ve added 3 URL parameters to storefront search results.

The new search parameters help us to measure the performance of search so that we can continuously improve the search functionality and surface the most relevant results to your customers. Search result URLs now look like /products/snowboard?pos=1&sid=4a0bb92f4&ss=r.

Learn more about searching your store from the Shopify Help Center.

Shopify Scripts character limit has increased

The character limit for Shopify Scripts has been increased to 24,576 (from 16,384). Now Shopify Plus merchants have the flexibility and space they need to build more complex line item, shipping, and payment customizations at checkout.

Learn more about Shopify Scripts from the Shopify Help Center.

Online stores automatically serve WebP images

WebP is a modern image format that provides superior compression for images on the web, with an average savings of over 30% in file size over traditional file formats like PNG and JPEG. Smaller images means faster download times and less network bandwidth usage, which both contribute to online store pages appearing to customers noticeably faster!

There are no settings or code changes required to take advantage of this feature. Lossless WebP is automatically available when using browsers that support the format.

Learn more about WebP from Google Developers support.

Shopify Community forums are open in Brazilian Portuguese, Dutch, German and Italian

The Shopify Community is now available in Brazilian Portuguese, Dutch, German and Italian.

Join the community to engage in meaningful conversations with other Shopify merchants and partners today!

Use discounts and gift cards with Shopify Pay

When your customers use Shopify Pay, they can now input discount codes and gift cards from the order confirmation step.

This feature is available for all stores with Shopify Pay enabled, with no action required in your store settings or from your customers.

To learn more about Shopify Pay from the Shopify Help Center.

Announcing Shopify’s new Hardware Rental program

If you're located in the United States, then you can rent from Shopify's Hardware Rental program. If you’re opening a pop-up shop or exhibiting at a convention, then Shopify has you covered. Rent the retail hardware you need for the days that you need it.

To help you focus on your business, we simplify the rental process with the following included benefits:
* rental bundles include an iPad Air with LTE data to make sure that you never miss a transaction
* we ship directly to your desired location to save you the trouble of traveling with your hardware
* you receive a prepaid return shipping label included in your package, so sending the rental hardware back is quick and easy

Learn more about the available Shopify hardware rental kits from the Shopify Help Center.

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