Shopify changelog

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Edit existing orders in Shopify

With order editing, you can now make changes to an order without using workarounds, saving you time and effort. Fulfill customer requests more easily, even after an order has been paid. Have more control over order details by using the following features:

  • Add new items or custom items to an order.
  • Remove existing items from an order and restock them to your store's inventory.
  • Adjust the quantity of an item in an order.
  • Send invoices to customers when the order total increases.
  • Send order change notifications to customers.
  • View accurate reporting about orders with changes.
  • Choose the staff members who can edit orders by using staff permissions.

This feature is not yet available for all stores. Learn more about order editing from the Shopify Help Center.

Marketing automations in Shopify

Organize, manage and measure your marketing efforts more easily in Shopify with new sections in Shopify Marketing:

  • Overview - View a summary of all your marketing efforts and performance metrics.
  • Campaigns -Create a marketing campaign, and group marketing activities together to work toward a specific objective. Campaigns are published within a set timeframe, so they're best for specific goals or events, for example advertising for a promotion or a season.
  • Automations - Create marketing automations including Google Smart Shopping Campaigns. Automations are best for building a customer base and improving online store traffic on an ongoing basis. You can use automations to capture new store visitors, improve online store conversions, and market to existing store visitors.

As a part of this update, you can now measure the performance of Shopify's abandoned checkout service from the Automations page. The report contains attributed sessions and sales metrics.

Learn more about Marketing in Shopify from the Shopify Help Center, or install apps that work with Shopify Marketing from the Shopify App store.

Add product or location specific shipping rates with shipping profiles

Introducing shipping profiles, a new way to customize shipping settings for specific products and locations. Assign different rates depending on what you sell, where you ship from, and your customer’s location to optimize your checkout experience.

Some uses for shipping profiles could include:

  • You sell fragile or bulky items and want to cover the cost of extra packaging, handling, or insurance.
  • You ship from multiple locations and want to ship from the one that’s closest to your customer.
  • You work with multiple vendors and want to charge different rates based on where the product is shipping from.
  • You ship some products with specific mail classes (for example, you sell books using USPS media mail).

Learn more about shipping profiles from the Shopify Help Center.

Get insights about your online store traffic from the Marketing page in Shopify

You can now see insights about your online store traffic from the Marketing page in Shopify, so you can make more informed marketing decisions! Find data to help you answer the following questions:

  • Which referrers drive the most traffic to your online store?
  • Which geographic locations does your online store traffic come from?
  • Which online sources bring traffic that converts to sales at the highest rates?

To access these insights, tap on Online store sessions on the Marketing page. To see more detailed information, click View report in the traffic insights.

Learn more about Measuring marketing performance from the Shopify Help Center.

Shopify Ping v2.0

Shopify Ping 2.0 is now available in the Apple App Store. Here's what's new in the latest version:

  • Ping is now available for the iPad! 💥
  • You can now create saved replies to speed up your response time in conversations with customers.
  • We've improved the experience of managing the apps that work with Ping to make it easier to set up and use new apps.

Learn more about Ping from the Shopify Help Center.

New customizations introduced to storefront search

  • You can set up your store search to work with words that don't have a complete ending. For example, if a customer searches for sno, then the search returns results that include the incomplete word like snow goggles and snowboard. To set this up, you add a prefix on the last term to enable partial word matches with the prefix parameter. This is only available to merchants who have their store’s locale set to English.
  • Out of stock products will now be shown last on the search results page. There are options to hide out of stock products completely, or show them together with available products.

These customizations can be done through liquid and tutorials are available for reference in our Shopify Help Center.

Updates to the Buy Button channel

To better help you create Buy Buttons and checkout links for your website or blog, we've made the following updates the the Buy Button channel:

  • It's easier to customize your Buy Buttons - we reorganized the appearance of your settings based on user feedback.
  • It's faster to create checkout links, which can now be done from the Product details page under More Actions when you have the Buy Button channel installed.
  • You can add order notes to your shopping cart so you can collect special insturctions from customers on how to prepare and deliver an order.
  • You can more easily preview your Buy Buttons with the new full-screen app.
  • Customers now see discounts in the cart so they can see their total cost before checkout.

Install the Buy Button channel, or learn more about the Buy Button channel from the Shopify Help Center.

Set a purchase amount for Buy X Get Y discounts

Setting a purchase amount for Buy X Get Y discounts helps you create promotions like “Spend $100, get a free gift,” or “Spend $200 on skincare, get 50% off a water bottle.” You can set up these promotions as an automatic discount or a discount code.

Learn more about creating discounts from the Shopify Help Center.

Buy .de domains from Shopify 🇩🇪

New for sellers in Germany - you can now buy .de domains from Shopify.

Learn more about buying a domain from Shopify on the Shopify Help Center.

Visual improvements to product and variant details

As part of keeping Shopify's framework running on the latest and greatest technology, we have made significant behind the scenes changes to the product details and variant details pages.

Although the function remains the same, you'll notice some visual improvements on these pages that have been made to fit with Shopify's Polaris design system.

The following improvements are included:

  • Updated styles for better accessibility on the Images, Variants, Product availability, and Organization sections of the product details page.
  • New drag and drop areas for product and variant images, so that you can more easily add valid images.
  • Repositioned menu items for better accessibility in the Variants section and variant details page.

Learn more about product images from the Shopify Help Center.

Parcel insurance for Shopify Shipping shipments

When you ship from the United States using Shopify Shipping, you can now add parcel insurance for your domestic and international shipments through Shipsurance. 📦

When you purchase a USPS, UPS, or DHL Express shipping label on Shopify you can insure the package for up to $5,000 against loss or damage. Some restrictions apply.

Learn more about Shipsurance parcel insurance on Shopify from the Shopify Help Center.

Improvements to Shopify Pay

Shopify’s fastest way to check out just got even more features!

Customers with Shopify Pay can now use the following features in the convenient one-step checkout:

  • Add and edit up to 3 saved credit cards
  • Choose between multiple available billing addresses, or add your own

These new features are automatically available for all stores with Shopify Pay enabled.

Learn more about Shopify Pay and your business from pay.shopify.com and learn how to enable Shopify Pay in your checkout from the Shopify Help Center.

Shopify Payments available in Italy

Accept credit card payments with Shopify Payments—now available in Italy! 🇮🇹

Stores in Italy can use Shopify Payments for payment processing with features like payout and chargeback management as well as accelerated checkouts such as Apple Pay and Shopify Pay.

Learn more about Shopify Payments in Italy.

Create customized orders to share in customer conversations with Shopify Ping v1.7

In the latest version of Shopify Ping, you'll find big improvements to the way you create new orders for customers in conversations. Now you can add mulitple products to the order, add a discount, and add a special shipping rate. Set up the order and share it right in the conversation so the customer can check out with just a few clicks.

Learn more about sending orders in Shopify Ping from the Shopify Help Center.

Buy shipping labels faster!

If you use Shopify Shipping, then you can now buy shipping labels more quickly thanks to some improvements we've made. The shipping label purchase page has been rebuilt using React components and is now much faster.

Learn more about buying shipping labels with Shopify Shipping from the Shopify Help Center.

New customer tag limit

In your Shopify admin, a saved customer now has a limit of 250 tags on the details page. This limit was added to improve the performance of your Shopify store, and applies whether a tag is created manually or automatically by an app.

A customer that already includes more than 250 tags keeps the existing tags, but no more tags can be added to that customer until it has fewer than 250 tags. You can delete tags from the customer details page.

Learn more about managing customers in Shopify from the Shopify Help Center.

Customize your greeting message and widget color for Shopify Chat

You can now customize Shopify Chat for your online store!

Choose a color to customize the look of your chat button and chat window, and write a custom welcome message that visitors will see when they start a conversation with you. These two new features can help you to provide a more branded, personalized chat experience for visitors to your store.

Learn more about Shopify Chat from the Shopify Help Center.

Changes to shipping delivery notifications

The "Shipment out for delivery" and "Shipment delivered" customer notification emails can now be disabled from your Shopify admin.

In addition, we have made a small update to include available tracking information, such as tracking number and carrier, in plain text on all shipping notifications.

Learn more about disabling a notification from the Shopify Help Center.

New inventory reports

We're launching a set of reports to help you control your inventory. The new inventory reports can help you to make decisions about ordering and transferring stock.

You can access the three new inventory reports from the Reports section of Shopify.

Learn more about inventory reports from the Shopify Help Center.

Retry failed bill payments manually from Shopify

If your bill payment fails, then you no longer need to wait for Shopify to automatically retry the payment. Instead, you can now go to the bill in Shopify and click Pay bill to manually send a payment.

Learn more about your Shopify bill from the Shopify Help Center.

The Shopify Chat widget is available in your store language

If you have Shopify Chat installed on your online store, then the chat widget now automatically appears in the same language as your online store theme for all supported languages. This means that the welcome message, send button, and all other text built-in to the widget match the rest of your store, so customers browsing your store get a more consistent experience!

Learn more about setting up Shopify Chat from the Shopify Help Center.

Customers can send you images through Apple Business Chat 🖼️

When you have Apple Business Chat enabled on your store, customers can now send you images through Messages. You see images and can read and respond to customer messages from Shopify Ping.

This is an easy way for your customers to send you a picture of a damaged item, for example, or an image of a product they are looking for on your store.

Learn more about using Apple Business Chat with Shopify Ping from the Shopify Help Center.

Customer tax exemptions for Canada 🇨🇦

Sometimes, customers don't have to pay sales taxes. We're making it easier to handle this on your store, with new tax exemption options for Canada.

This feature adds exemption types (like status card, or reseller) to your store, so that you can charge and report the correct taxes for your exempt customers.

Tax exemption options are available for stores that use the new Canadian taxes feature and sell to customers in Canada.

Learn more about customer tax exemptions for Canada from the Shopify Help Center.

Pay your Shopify bill with PayPal!

Good news - when it's time to pay your Shopify bill, use a payment method you know and trust by paying with PayPal. You can link PayPal to a payment method of your choice, and then use PayPal to pay your Shopify bill.

This option is available to merchants outside the United States.

Learn more about using PayPal as your bill payment method from the Shopify Help Center.

Improvements to express checkout on cart

Your customers can enjoy a more seamless express checkout experience from your store's cart page. We've made some minor improvements to the express checkout buttons on the cart page, including performance improvements and more consistent button sizes.

Supported themes automatically receive this update.

Learn more about customizing the location of express checkout buttons on the cart or checkout from the Shopify Help Center.

Typo tolerance in storefront search ⌨️

We’re making sure your customers can find the products they’re searching for, even if their search has typos!

With typo tolerance, results that differ from the search term by 1 letter or that have 2 letters in a different order still display. The first 4 letters of a search term need to match before typo tolerance works.

Typo tolerance is available for stores with the theme language set to English.

Learn more about searching your store from the Shopify Help Center.

Announcing Shopify Chat 💬

Connect with your customers and help them find products they'll love.

After you set up Shopify Chat, customers can start a conversation with you from any page of your online store. You read and respond to messages on your iOS device in Shopify Ping. In your conversations with customers, you can also share products and discount codes, and send draft orders to help a customer check out quickly.

Shopify Chat is available to all online store visitors. Customers browsing your store can click a button to start a chat with you in the browser window.

Learn more about Shopify Chat from the Shopify Help Center.

Multi-currency available for all stores using Shopify Payments

Let your customers shop in their local currency, and they will be more likely to place an order.

When you use Shopify Payments, you can now sell in up to 10 currencies and get paid in your local currency from a single store. After you add a currency selector, international customers can shop and check out in their local currency.

This feature is available for all stores using Shopify Payments.

Learn more about selling in multiple currencies from the Shopify Help Center.

Pay for one-time purchases with your Shopify Payments balance

If you're in the United States, you can use your Shopify Payments balance to pay for themes and one-time app purchases. Your Shopify Payments balance needs to be high enough to pay for the transaction before you see the option.

Learn more about Shopify Payments from the Shopify Help Center.

Filter products by collection

Now you can filter the list of products in the admin by collection. Quickly view all of the products in a collection right from the Products page.

When the collection filter is applied to your product list, you can't search, add other filters, or sort by inventory. If you have other filters or a search applied to your product list, then the collection filter will be unavailable.

Learn more about filtering your products from the Shopify Help Center.

New look for storefront search URLs 🕶️

We’ve added 3 URL parameters to storefront search results.

The new search parameters help us to measure the performance of search so that we can continuously improve the search functionality and surface the most relevant results to your customers. Search result URLs now look like /products/snowboard?pos=1&sid=4a0bb92f4&ss=r.

Learn more about searching your store from the Shopify Help Center.

Shopify Scripts character limit has increased

The character limit for Shopify Scripts has been increased to 24,576 (from 16,384). Now Shopify Plus merchants have the flexibility and space they need to build more complex line item, shipping, and payment customizations at checkout.

Learn more about Shopify Scripts from the Shopify Help Center.

Online stores automatically serve WebP images

WebP is a modern image format that provides superior compression for images on the web, with an average savings of over 30% in file size over traditional file formats like PNG and JPEG. Smaller images means faster download times and less network bandwidth usage, which both contribute to online store pages appearing to customers noticeably faster!

There are no settings or code changes required to take advantage of this feature. Lossless WebP is automatically available when using browsers that support the format.

Learn more about WebP from Google Developers support.

Shopify Community forums are open in Brazilian Portuguese, Dutch, German and Italian

The Shopify Community is now available in Brazilian Portuguese, Dutch, German and Italian.

Join the community to engage in meaningful conversations with other Shopify merchants and partners today!

Use discounts and gift cards with Shopify Pay

When your customers use Shopify Pay, they can now input discount codes and gift cards from the order confirmation step.

This feature is available for all stores with Shopify Pay enabled, with no action required in your store settings or from your customers.

To learn more about Shopify Pay from the Shopify Help Center.

Announcing Shopify’s new Hardware Rental program

If you're located in the United States, then you can rent from Shopify's Hardware Rental program. If you’re opening a pop-up shop or exhibiting at a convention, then Shopify has you covered. Rent the retail hardware you need for the days that you need it.

To help you focus on your business, we simplify the rental process with the following included benefits:
* rental bundles include an iPad Air with LTE data to make sure that you never miss a transaction
* we ship directly to your desired location to save you the trouble of traveling with your hardware
* you receive a prepaid return shipping label included in your package, so sending the rental hardware back is quick and easy

Learn more about the available Shopify hardware rental kits from the Shopify Help Center.

All of your discounts in one place

Now it's easier to view and create discount codes and automatic discounts.

You can find all of your discounts in one location, and create new ones from the same page. This change makes it easier to see the discounts you have, and leaves space for future discount types to be added by Shopify.

Learn more about discount codes and automatic discounts from the Shopify Help Center.

Communicate with your customers by using Apple Business Chat with Shopify Ping!

You can now add Apple Business Chat to your online store, and read and respond to Business Chat messages from Shopify Ping.

Apple Business Chat allows customers who are browsing your online store from iPhone, iPad, or Mac to start a chat with you from any page of your store. Conversations open in the Messages app, so customers can re-engage with you without returning to your store. You read and respond to messages from the Shopify Ping app on an iOS device.

Download Shopify Ping from the Apple App Store and enable Apple Business Chat from Ping. Apple Business Chat and Shopify Ping are both free for sellers.

Learn more about using Apple Business Chat with Ping from the Shopify Help Center.

New features for Shopify Pay

Shopify’s fastest way to check out just got even better.

Customers with Shopify Pay can now use the following features in the convenient one-step checkout:

  • input a discount code
  • add and edit their saved shipping addresses
  • select between your store's available shipping methods

These new features are available for all stores with Shopify Pay enabled.

Learn more about Shopify Pay and your business from pay.shopify.com and learn how to enable Shopify Pay in your checkout from the Shopify Help Center.

Enable product recommendations for your online store

Data-driven product recommendations for your online store are now included by default in the new versions of the following Shopify free themes:

  • Debut
  • Brooklyn
  • Minimal
  • Simple
  • Venture
  • Boundless
  • Narrative

Enable the section to show product recommendations to your customers. The product recommendations are based on products that are commonly purchased together and similar products, so that customers see the most relevant suggestions.

Learn more about product recommendations from the Shopify Help Center.

Sell in multiple currencies available for all stores using Shopify Payments

Your customers are more likely to make a purchase if they can shop in their local currency.

When you use Shopify Payments, you can now sell in up to 10 currencies and get paid in your local currency, all from a single store. International customers can see their local currency all the way through the purchase experience, from your online store home page through to checkout.

This feature will be gradually released to stores using Shopify Payments over the next few weeks.

Learn more about selling in multiple currencies from the Shopify Help Center.

Find help for your business in Experts Marketplace

The new Shopify Experts Marketplace connects you with Shopify Experts who you can hire to help you with complicated or difficult tasks related to building your business. On the Experts Marketplace, you can browse experts by services they provide, or create a job and receive proposals from recommended experts.

Discover the services offered by experts and hire them directly from experts.shopify.com.

Learn more about hiring help for your business on Shopify Experts Marketplace from the Shopify Help Center.

Access loyalty and rewards apps from the POS checkout

If you use a third-party app to manage a loyalty program, then your retail checkout just got faster. ⏩

Third-party app developers can now add cart editing actions to POS, which means that you can access participating loyalty and rewards apps from within the POS cart. When the app supports it, checkout is easier for your staff and faster for customers. Your staff won't have to navigate away from checkout to look for loyalty program details, and it takes less time to apply a relevant discount.

Make your customers feel appreciated for shopping with you, without any hassle.

View a list of loyalty and reward apps that support cart editing on POS in the Shopify App Store. Availability of this feature is determined by an app's developer. Learn how to get help for a third-party app from the Shopify Help Center.

Maestro debit card support for Apple Pay in Europe

Merchants using Shopify Payments in Ireland, Great Britain, the Netherlands, Germany, and Spain can now accept Maestro debit cards with Apple Pay for online payments.

Learn more about Apple Pay at the Shopify Help Center.

Shopify is available in new languages 🗣️🌐

Your Shopify admin and the Shopify Help Center are now available in the following languages:

  • Malay
  • Hindi
  • Danish
  • Finnish
  • Swedish
  • Norwegian
  • Thai

Learn more about using Shopify in your language of choice from the Shopify Help Center.

Single sign on for your Shopify accounts

No more struggling to remember passwords - combine your Shopify accounts into one!

Shopify is moving to a single sign on (SSO) system, so that you can use a single email address and password for all the stores and Shopify services that you have access to. This single account makes it faster and easier to switch between stores as well as other Shopify services. You can combine Shopify accounts that use the same email address.

Learn more about migrating to single sign on from the Shopify Help Center.

Shopify Pay now supports even more languages!

More of your international customers can use Shopify Pay in their own language, with the following new supported languages:

  • Czech
  • Finnish
  • Hindi
  • Korean
  • Malay
  • Norwegian Bokmål
  • Polish
  • Swedish
  • Thai
  • Turkish

Shopify Pay is an accelerated checkout that lets customers save their payment and shipping information so they can check out from Shopify stores faster. When you enable Shopify Pay on your store, you can provide faster service to your international customers - now in more languages.

View a full list of Shopify Pay's supported languages from the Shopify Help Center.

Track inventory transfers between locations 🚚

If you manage inventory at more than one location, you can now accurately track your inventory transfers between locations in Shopify.

When you create a transfer between locations, inventory is deducted from the origin location and marked as incoming at its destination.

Learn more about inventory transfers from the Shopify Help Center.

See the performance of your retail locations at a glance

When you’re running a retail business, you’ve got a lot on your to-do list.

Now, get a high-level view of how your retail locations are performing with a new dashboard in your Shopify admin.

The Point of Sale overview highlights key details about your retail locations like total sales, total refunds, average order value, and more. You can filter the information by location and by date, so that you can quickly find the information that you need when making decisions for your business.

Learn more about the POS overview from the Shopify Help Center.

New and improved billing settings

We've updated the billing settings administration page to make it easier for you to see your upcoming charges, billing history, and credits.

This is not currently available for Shopify Plus stores.

Learn more about billing settings from the Shopify Help Center.

New payment error notification for customers

We’re always looking for ways to improve the checkout experience for your customers, even when something’s going wrong. That's why we built a new customizable email notification to let your customers know when a payment has failed due to an error outside of their control.

Beginning May 31st, when a payment fails due to a connection issue with a customer's bank or your payment provider, the customer receives an email notifying them of the error and confirming they haven’t been charged.

This email will contain a link to their cart, and a link back to your store. Emails are highly effective in recapturing lost traffic, and we want to make sure that if anything goes wrong, your customers are the first to know.

The template is available now, so you have two weeks to customize the notifications before the emails are enabled.

Learn more about customizing your notification templates at the Shopify Help Center.

Product recommendations

Shopify has released product recommendation features, which leverage data on products purchased together as well as similar products to surface the most relevant potential purchases to your customers. There are a few ways to take advantage of this powerful new functionality:

Coming soon: integrations in the latest versions of our Shopify themes… stay tuned!

Learn more about showing product recommendations from the Shopify Help Center.

Image editing tool returned to Shopify admin

A simple image editing tool has been added to the Shopify admin. This is a replacement for the image editing tool that was removed in April.

You can now crop, resize, rotate and use a draw tool to tweak your images – directly within the Shopify Admin. Happy editing!

Introducing Shopify Payments Netherlands

Shopify Payments is now available for merchants growing their businesses in The Netherlands🇳🇱!

Accept both credit card and iDEAL transactions on your store through Shopify's integrated payments system. Shopify Payments offers a streamlined payment experience including order and chargeback management, Shopify Pay, Apple Pay, and in-house payouts from within your Shopify admin to help simplify your payments experience.

Learn more about Shopify Payments from the Shopify Help Center.

New types of automatic discounts

Now you can offer your customers automatic discounts that take a percentage or fixed amount off of eligible orders.

In 2018, we launched Buy X Get Y automatic discounts that allow sellers to create code-free discounts that automatically appear on checkout. We've increased your options by introducing new types of automatic discounts: percentage off, and fixed amount off.

Customers will now see automatic discounts on their cart and at checkout for eligible orders.

Learn more about creating percentage or fixed amount off automatic discounts from the Shopify Help Center.

Introducing receipt numbers for Android POS

Now you can more easily match orders between the Android and iOS POS apps using receipt numbers.

When you print out a receipt using Android POS, you can find a receipt number. You can use this number to match a purchase, return, or exchange to an order tracked in your POS, Admin, and Shopify mobile app. You can find the receipt number in the header area of each POS order.

Learn more about searching for orders in Shopify POS from the Shopify Help Center.

New versions of Narrative theme available 📖

We've released versions 7.0.0 and 6.0.7 of our free Narrative theme for Shopify online stores.

Narrative 7.0.0 includes the new language options, and new slideshow features:

  • Slide height options, including Adapt to first slide, which automatically adapts the slideshow to fit the image in the first slide
  • Add a unique label to buttons on slides, instead of one button label for the whole slideshow

It also adds a button to pause and play the background video on desktop.

Learn more about Shopify's Narrative theme from the Shopify Help Center.

With version 6.0.7, we've added theme translations for your online store in the following languages: Finnish, Hindi, Malay, Norwegian, and Swedish.

Learn more about selecting a language for your theme from the Shopify Help Center.

Introducing Shopify Retail Kit - our new point of sale hardware

Manage a unified business and improve your customers’ experience—online, offline, and everywhere in between—with Shopify’s new point of sale hardware.

Shorter pay periods for Australian sellers

Good news! You’re getting paid faster.

Starting today, all Australian merchants using Shopify Payments will receive payouts in 2 business days instead of 3. This means you get money in your account faster than ever.

Learn more about payouts from the Shopify Help Center.

You can now view the compare at price on Shopify POS

View the compare at price for products from the product details screen on Shopify POS. This helps sales staff look up and communicate the markdown to customers without leaving the app.

Learn more about product details in Shopify POS from the Shopify Help Center.

Request third-party app support on mobile

Send support requests to third-party app developers directly from within the Shopify mobile app.

Requesting help is now easier and more convenient. Simply click the ellipsis - the three little dots - to the right on the app name and click Get support to submit your support request to the app developer.

Learn more about getting help for third-party apps in the Shopify Help Center.

Product recommendation API available to Plus merchants

We’re thrilled to share that we’re beta testing a product recommendations API that returns smart recommendations for the product page. This is released as a JSON API for our Plus merchants and Plus Partners, bundled with reporting for the performance of this feature.

With the product recommendations API, smart recommendations are shown on the store's product pages. This helps customers discover more products with a better browsing experience, and boosts sales.

Other features:

  • Real-time native reporting: Understand product recommendation trends and performance with native analytics in real-time, alongside the rest of the sales and conversion data within Shopify.
  • Smarter recommendations with less investment: Shopify’s AI algorithm uses the store’s data to provide smarter recommendations based on product descriptions and customer behavior.
  • Storefront customization flexibility: Customize the look and feel of the product recommendations on the store.

Learn more about the product recommendations API from the Shopify Help Center.

View sales attributed to staff by line item on POS

Select a staff member to attribute to line item sales from Shopify POS.

If you use Shopify POS on iPad, you can select a staff member on items in the cart and attribute the sale to them. You can attribute sales to staff in bulk, and review the attributions in the cost breakdown section of the cart.

You can also run a new Retail sales by staff who helped with sale report to see the sale attributions.

Learn more about sale attribution on Shopify POS from the Shopify Help Center.

View your upcoming bill

We've added a new way for you to see the charges that will appear on your next bill.

You can access your upcoming bill from your billing settings in the Shopify admin. View the billing date, amount, set payment method, and a breakdown of the charges that will be applied to your next bill. The breakown of charges gives you an overview of subscription costs, app charges, shipping fees, and any credits that you may have.

Learn how to view your upcoming bill.

This is not yet available for Shopify Plus stores.

Image editing tool removed from Shopify admin

The image editing app was removed from the Files, Products, and Online Store pages in the Shopify admin. The image editor was a third party app that was unexpectedly shut down.

We're working hard to find a replacement for the app. In the meantime, you can use image editing software or install an app from the Shopify App Store.

View a collection of image editing apps on the Shopify App store.

Customize the Customer View app on Shopify POS

Build a stronger in-store brand identity with a custom message at checkout.

You can change the message that retail customers see on the Customer View app, and enable or disable email capture. You can also use a landscape orientation for the display. You adjust settings for the display from the Shopify POS app.

Learn more about customizing the Customer View app from the Shopify Help Center.

Swipe (30 Pin) Card Reader discontinued

Shopify has discontinued the Swipe (30 Pin) Card reader.

The Swipe (30 Pin) reader was designed to be used with iPhone 4/4S and iPad 2/3. With changes to the supported devices and iOS versions for Shopify POS, the reader no longer meets our performance standards.

If you're using the reader, then you can continue to do so. We recommend that you upgrade to a device that supports iOS 10 or above and a supported card reader from the Shopify Hardware Store.

Learn more about the Swipe (30 Pin) Card Reader from the Shopify Help Center.

New slideshow options for Simple theme

We've released version 9.0.0 of our free Simple theme for Shopify online stores.

The new version features an updated slideshow section with the following features:

  • Slide height options including Adapt to first slide, which automatically adapts the slideshow to fit the image in the first slide
  • Position a slide image to feature the area of interest in the slide
  • Add a slide heading

If you're already using Simple, you need to install the latest version to see the new features.

Learn more about Shopify's Simple theme from the Shopify Help Center.

Create Facebook Dynamic Ads in Shopify

Retarget your store’s visitors by promoting relevant products through Facebook dynamic ads, which you can now create from your Shopify admin. Dynamic ads might be a good choice for your store if you have a high volume of shoppers on your online stores and you're looking for an ad type that's geared towards conversions.

You can go to the marketing section in your admin and set up a dynamic ad as a new marketing activity. We sync your product catalog to Facebook to make the setup simple and easy.

Learn more about creating Facebook dynamic ads in Shopify from the Shopify Help Center.

New slideshow options for Boundless theme 🏞️🌆

We've released version 8.0.0 of our free Boundless theme for Shopify online stores.

The new version features an updated slideshow section with the following features:

  • Slide height options
  • Auto-rotate slides
  • Adjust slide change frequency
  • Add a slide heading and a button

If you're already using Boundless, you need to install the latest version to see the new features.

Learn more about Shopify's Boundless theme from the Shopify Help Center.

Marketing section on Shopify mobile app moved

We've removed the Marketing tab from the Shopify mobile app. This change improves the performance of the app.

To access marketing campaigns from the app, tap the Store tab.

You see the change after you upgrade to version 8.10 of the Shopify mobile app:

Learn more about creating marketing campaings in Shopify from the Shopify Help Center.

Barcode Printer app sunset

The original Barcode Printer app, created by Shopify to work with Dymo printers, is being sunsetted and will no longer be available to use with your Shopify store.

Instead, you can use the new Retail Barcode Labels app to print labels.

Learn more about the Retail Barcode Labels app at the Shopify Help Center.

Easily switch between multiple stores 🔀

We’ve just released a simpler way for you to navigate between your Shopify stores.

Now, when you log in to your Shopify admin, you'll see a new dropdown menu in the upper left corner. This dropdown contains all of the stores where you have an account with the same email address. Clicking on a store name will bring you to that store’s Shopify admin.

To help make your stores more secure, your email address (as well as those of your staff) needs to be verified for each store. If your email is not yet verified, then you will be asked to verify your email address before you can switch to other stores.

Learn more about switching between Shopify stores from the Shopify Help Center.

Shopify's Facebook social marketing app is deprecated

The Share on Facebook button is no longer available from product and discount pages in your Shopify admin. To share on Facebook, you can use Kit or another app for social media marketing.

Learn more about Kit from the Shopify Help Center.

Manually sort your products in a collection

Click and drag products in your collections so they appear in any order that you want!

You can still sort by other existing options, such as best selling products, alphabetically by product title, newest or oldest, and price.

Learn more about changing the sort order of products in a collection from the Shopify Help Center.

Changes to credit and debit card fields in checkout

In order to provide greater clarity and ease of use to your customers during checkout, Shopify's checkout team has made some changes to the credit card and debit card input fields!

  • Cardholder name is becoming Name on card
  • CVV is becoming Security code
  • MM / YY is becoming Expiry date (MM / YY)

For a more consistent customer experience, the name of input fields related to expiry and issue dates of cards are now standardized to Expiry Date (MM/YY) and Issue Date (MM/YY).

If you use one of your theme’s supported languages, then you don't need to do anything. We'll update the translation automatically.

If you use custom translations for these fields, then we’ll update your existing translations so that they match the new standardization.

If you need to change your custom translation as a result of this, then you can do so from your Shopify admin. Learn more about creating custom translations for your theme and translating your checkout from the Shopify Help Center.

Receipt printing for Android POS

We're excited to share that our team has been hard at work to bring receipt printing to the Shopify POS app for Android. If you're using the Android POS version 3.5.0 or newer, then you'll see new receipt printing options in the app:

  • connect a receipt printer from the POS app
  • print a transaction receipt or a gift receipt

Learn more about the compatible printers and where to buy printers from the Shopify Help Center.

Provide feedback on the new features directly to Shopify's retail service specialists by sending an email to retail-service@shopify.com.

POS receipt numbers on the Order details page

Now you can find POS receipt numbers from an order's details page in both web and mobile.

By using receipt numbers instead of order numbers for customer receipts, Shopify has made notable improvements to the speed of POS checkouts. When your in-person customers can check out faster, it's good for everyone!

You can find the receipt number in the header area of each POS order from your Shopify admin and from the Shopify Mobile app.

Products now have a limit of 250 tags

To speed up performance, products can no longer have more than 250 tags (whether they're created automatically by an app or created manually in the Shopify admin). Any products that already have more than 250 tags will keep their existing tags, but they can't have more tags added to them unless enough of their existing tags are deleted to bring them under the new limit. This limit currently applies to stores on the Advanced Shopify plan and below.

Learn more about managing product tags from the Shopify Help Center.

Add information required to calculate custom duties on your products

We're making international selling easier!

When shipping products to international buyers, you need to provide a Harmonized System (HS) code and a country of origin for the products. This information is used by customs to calculate duties.

We've introduced a new way to look up HS codes from the product details page, so you don't need to visit an external website. You can also specifiy the country of origin from the product details page.

When you print international shipping labels by using Shopify Shipping, the HS code and country of origin are automatically added to labels, which saves you from repetitive work. Other shipping apps can also use this information through our API.

Learn more about import fees from the Shopify Help Center.

Upcoming deprecation: Google Shopping app (old version)

Shopify has a new version of the Google Shopping app, and the old version is being deprecated and won't be available any more.

You can learn more about switching to the new Google Shopping app from the Shopify Help Center.

Edit the Shopify Payments payout description

When you receive a payout from Shopify Payments, it's labelled "Shopify" on your bank statement by default. You can now edit the payout statement descriptor from the Shopify Payments settings in your admin.

This change can help merchants with more than one store to identify payouts from each store on their bank statements.

Learn how to view your Shopify Payments payouts from the Shopify Help Center.

Look up your product inventory at multiple locations from Shopify POS

We've improved the product details screen in Shopify POS so that you can look up inventory quantities across multiple locations.

Retail staff can use Shopify POS to identify out of stock products in-store. They can also tell shoppers about the product inventory that's available at other locations to help make the sale.

Learn more about product details in Shopify POS at the Shopify Help Center.

Improved return labels 📦

Give your customers a more seamless return process!

You can now print return labels from your Shopify admin, so that you can include them in shipments. If a customer has to return a product, they can use the label that you sent.

You can also create, send, download, and print return labels from the Shopify mobile app - no need to do it from your computer!

Learn more about creating and sending return labels from the Shopify Help Center.

Learn more about changes to Shopify

You can sign up now to attend a webinar about updates to Shopify with our Support team.

This hour-long webinar is focused on the changes Shopify's made in the last month. You'll be in touch with the Support team, so you can ask any questions about updates to Shopify that impact your business. Get more info about what's new in Shopify!

Sign up to learn more about what's new on the Shopify Webinars page.

European Union merchants need to provide their VAT number

Merchants in the European Union are being asked to submit or verify their VAT number, or let Shopify know that they don't have a VAT number. Account owners who are affected by this change will receive an email from Shopify. The European Union requires VAT registrants to provide their VAT numbers to Shopify, and requires Shopify to collect VAT numbers.

Browse a library of workflow templates in Shopify Flow

Introducing a simpler way for Shopify Plus merchants to automate their business with Flow. Templates are sample workflows that you can use right away or customize for your store. Find the most popular workflows in a template library that's organized by business area.

Templates make it easy to automate your business so you spend less time building workflows. Get started by visiting the Templates tab in Flow.

Grant access to the marketing tools your staff members need 📣

You can now control access to the Marketing and Discount sections of your Shopify admin.

Give the right permissions to the right people

Give your marketers the Marketing permission and let them create new campaigns and view past campaigns. Give your customer service reps the Discounts permission and let them create and manage discounts.

You can manage these permissions in the Accounts section of your admin. Learn more about using permissions in the Help Center.

Remove a primary domain from Shopify more quickly

We've made it faster to remove a domain that's set as the primary domain for your Shopify online store.

In the past, you needed to change the primary domain before you would see an option to remove it. Now, just click Remove beside your online store's primary domain to remove it from Shopify - done and done!

Learn more about removing a third-party domain from Shopify in the Shopify Help Center.

Venture 9.0.0 released on the Shopify Themes Store

Get more control over your slideshows when you use the latest version of Venture, a free Shopify theme for your online store.

With Venture's options, you can customize your slideshow in the following ways:
* set the slide height to match the first image in a slideshow
* display part of a slideshow image that you want to feature
* pause the slideshow and change the slideshow speed.

Download the new version of Venture from the Shopify Themes Store, or learn more about Venture from the Shopify Help Center.

Personalize interactions with the new POS Customers Tab

Shopify's new Customers Tab on POS helps you give your shoppers a great experience.

The Customers Tab gives you a quick and easy way to access, add, and update customer profiles. You can contact your customers directly from their profile using email, phone, or SMS, or use it to personalize in-store interactions.

Open a customer’s profile during checkout to access their entire order history. Then, use their order history to make personalized product recommendations or to quickly process returns and exchanges.

Learn more about customer profiles from the Shopify Help Center.

Sell in multiple currencies with Shopify Payments on Shopify Plus

Sell globally in up to 9 currencies and get paid in your local currency all on a single store!

Selling in multiple currencies is now available for Shopify Plus stores using Shopify Payments, for all of the countries where Shopify Payments is available.

Learn more about multi-currency from the Shopify Help Center.

Shopify Plus checkout upgrade

Between February 4th and March 4th, Shopify Plus merchants with customized checkouts will have the opportunity to upgrade to the latest version of Shopify's checkout, getting access to increased stability, better security, and new features.

For merchants who don't upgrade during this time, Shopify will be automatically upgrading checkouts between March 4th and March 14th.

To learn more about the preview and upgrade process, and see the full list of changes included in this version, you can view this document in our Help Center: https://help.shopify.com/en/manual/checkout-settings/checkout-upgrade

0% VAT on Shopify Payments fees in Germany and Spain

Shopify Payments merchants in Germany and Spain will begin seeing 0% VAT on their Shopify Payments fees starting on their February invoice. The fees are subject to the reverse charge. Merchants will need to account for the VAT in their country. The Shopify Payments Terms of Service will be updated to reflect this change. Account owners who are affected by this change will receive a notification from Shopify. Merchants will need to verify their VAT number with Shopify as a part of this change.

USPS on Shopify Shipping now has the lowest rates and more options

Shopify Shipping offers the lowest USPS shipping rates available anywhere and access to two additional mail classes.

Here’s what’s new:

  • Priority Mail Cubic pricing is available to merchants on the Shopify and Advanced plans. Cubic pricing is a deeply discounted rate for shipping small packages weighing up to 20 lbs. Save up to 90% off retail Priority Mail costs. This is a great incentive to offer free expedited shipping to customers.

  • Shopify continues to offer First-Class Package International Service (FCPIS) at 2018 rates instead of 2019 rates. You get up to 21% off retail shipping costs when you ship internationally. These are the lowest FCPIS rate available anywhere.

  • Parcel Select Ground and Media Mail have been added as shipping methods. These are low-cost options for shipping packages that aren’t in a hurry. Include these methods to build a free shipping strategy for your store.

Learn more about these updates and see how much it costs to ship with USPS on Shopify using the Shopify Shipping calculator.

It’s now easier to switch between Shopify Plus stores 🔀

We’ve just released a simpler way for you to navigate between your Shopify Plus stores. Now, when you log in to your Shopify admin, you will see a new dropdown menu in the upper left corner. This dropdown contains all the Shopify Plus stores where you have an account with the same email address (account name). The stores are grouped in the dropdown by business (based on your Shopify contracts). Clicking on a store name will bring you to that store’s admin.

To help make your stores more secure, your email address (as well as those of your staff) should be verified. When your email is verified, then you can switch to your other stores without being prompted for your passwords. If your email is not verified, then you will be asked for your password.

Learn more about the dropdown at the Shopify Help Center.

Let your wholesale customers mix and match variants with volume pricing by product 🛍️

Introducing a new pricing strategy for the Shopify Plus wholesale channel that lets wholesale customers order the products they want!

Volume pricing by product allows your wholesale customers to mix and match product variants to meet your store's wholesale pricing requirements. When you set up volume pricing by product, the minimum order quantity, maximum order quantity, and volume is calculated based on the total quantity of all of the variants for each product. You can still choose offer pricing based on the specific quantity of individual variants in an order, too.

Learn More about wholesale pricing from the Shopify Help Center.

Postmates integration removed from Shopify

Recent product features in Shopify caused changes that made Postmates incompatible as a delivery method. We are exploring other options to support on-demand delivery in the future.

You can also search the Shopify App Store for available third-party local delivery apps.

Canada Post for Shopify app removed

We've removed the Canada Post for Shopify app. If you're located in Canada, you can show Canada Post rates at checkout and buy discounted shipping labels directly from your Shopify admin. There's no need to install an app to do this any more.

This doesn't impact stores using Shopify Shipping with Canada Post.

Learn more about how to set up calculated rates, and how to buy and print Canada Post labels from the Shopify Help Center.

Create marketing campaigns with a goal in mind

Now, when you create a marketing campaign in Shopify, you can base your campaign on a goal instead of starting a campaign at the same time as a specific marketing activity.

By thinking of a goal or objective before starting a marketing activity, you can more easily plan for and organize the marketing activities that you create on Shopify.

Learn more about marketing campaigns from the Shopify Help Center.

Ecommerce University Forums have moved to Shopify Community

Visit Shopify Community to engage in meaningful conversations with other Shopify merchants and partners. Use new features like accepted solutions, search subscriptions, and private messaging. Register and join the conversation at Shopify Community!

Canadian sales taxes just got simpler 🇨🇦

Tax calculation is challenging, and mistakes impact your operations and customers, and can also make you vulnerable to penalties. Now, worry less about your Canadian sales taxes with automated rate updates and registration-based sales tax collection.

Automated rate updates

Never track sales tax rate changes in Canada again! Shopify will handle this from now on - GST, PST, HST - all automatically updated so you have up to the minute sales tax rates across Canada.

Registration-based sales tax collection

Not sure where you should be charging taxes? Check out our Canadian Sales Tax Guide. Once you’ve got an idea of where you should be charging taxes, Shopify removes the guesswork. Select the provinces you’re registered in and get going!

Learn more about setting up Canadian taxes at the Shopify Help Center.

Apple Pay Cash and Discover tap payments - Now supported in the US

Offer your customers more options to pay with tap transactions for Shopify POS.

If your store uses the the Tap, Chip, and Swipe reader in the US, then you can now accept Apple Pay Cash and Discover tap payments. Tap transactions reduce the time at checkout, making payment quick and easy.

Learn more about the Tap, Chip & Swipe Reader at the Shopify Help Center.

Grant your staff access to specific apps and channels

Control the access that your staff members have to the apps and channels in your Shopify Plus store. Now you're able to give the right user the right access - reducing the risk of mistakes.

Existing staff permissions have not changed. Users who had the old Apps setting will continue to have access to all apps. Full permissions users can modify apps and channels access for your staff members from the Account page in Shopify. Learn more about restricting app and channel access in the Help Center.

Restrict your staff members from downloading shop data

Shopify Plus merchants can now prevent select staff members from exporting store data. You are now able to grant access to areas of the admin, such as orders, without allowing staff members to export data.

Export permissions are now separate from the existing customer, product, order, and draft order permissions. Any staff that had permissions for Customer, Product or Order will still be able to export these records. If you want to prevent staff from exporting data, you need to remove the export permission from their profile.

You can manage these permissions in the Accounts section of your admin. Learn more about the new permissions in the Help Center.

Add a shipping policy to build trust with customers

Easily add your own shipping policy to your store! 64% of customers look for a shipping policy on the product page. Once you add your shipping policy, customers can view it from links on the product page, the cart, and checkout.

Learn more about adding a shipping policy at the Shopify Help Center.

Klarna Pay Later is available on Shopify Payments

Offer invoicing as a payment option to your customers. Klarna Pay Later allows customers to defer payment interest-free, at no risk to you.

Klarna Pay Later is available only to merchants in Germany using Shopify Payments.

Learn more about Klarna Pay Later for Shopify Payments from the Shopify Help Center.

In-person customers can manage their own split and partial payments using the Customer View display app

Customers can enjoy a smooth checkout, because now they can manage their split payments and partial payments using the Shopify Customer View display app. This app operates on a separate Android device that works with Shopify POS iOS, currently in beta.

Learn more about the Customer View app at the Shopify Help Center.

Create barcode labels for your products, using any printer!

You've been asking for it, and we heard you loud and clear.

Introducing a new way to assign and print barcode labels for your products. Continue to use your Dymo label printer, or take advantage of new label sheet printing with your laser or inkjet printer.

These barcodes work with your current barcode scanner, or within Shopify POS using your device's camera.

Learn more about retail barcode labels at the Shopify Help Center.

Express checkout options for customers in all languages

Your customers can check out faster using the improved Express checkout section. The express checkout is personalized to highlight the most convenient checkout method for a customer when the information can be detected.

The personalized checkout is now available for stores in all supported languages. While it's available on all Shopify plans, Plus stores will get this feature as a part of the next checkout upgrade.

Sell in your preferred currency and get paid in your local currency - Now in the US

Sell and get paid in different currencies is now available for stores using Shopify Payments in the US! Sell to customers who are in a different country than the country where your business is located, without needing to set up a separate bank account.

Selling and getting paid in different currencies is now available for all of the countries where Shopify Payments is available.

Learn more about selling and getting paid in different currencies from the Shopify Help Center.

Search endpoints are no longer indexed by crawlers

We've disabled the Online Store search endpoint from being indexed by malicious and fraudulent search queries routed through search engine crawlers, to provide greater stability for your store and admin search.

As a result, crawlers like Googlebot will no longer index pages that begin with /search. This will have no effect on product pages, collections or any other Online Store page. It also has no effect on visitors using your store's search.

Faster checkout for customers during flash sales

During the busiest times of the year, like Black Friday and Cyber Monday, customers can check out faster.

When there’s high sales volume, processing payments at checkout happens separately from creating orders in your Shopify admin. Customers can check out right away, but there’s a delay before order confirmation emails send, and before you see the order in your Shopify admin.

For example, if you have a flash sale and get thousands of orders a minute, you’ll see a banner on your orders list notifying you of the delay, but you’ll be making sales normally.

This helps improve customer satisfaction with your store and increase conversion rates.

Refund POS purchases directly to gift cards

Process refunds and exchanges faster by refunding the balance directly to a gift card. Credit the balance from refunds and exchanges directly to a gift card in Shopify POS.

Learn more about refunding to gift cards in the Shopify Help Center

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